Search found 3 matches

by mattj7
Tue Jun 27, 2017 10:12 pm
Forum: Support & Troubleshooting
Topic: Some sub-folders empty on Restore
Replies: 2
Views: 12801

Re: Some sub-folders empty on Restore

For the record, softland support responded to me and pointed out a feature right under my nose. You can choose "include excluded or deleted items" on the first page of the restore wizard.

This fixed my issue.
by mattj7
Mon Jun 26, 2017 7:06 pm
Forum: Support & Troubleshooting
Topic: Fixed: Painfully long time when launching program (~80 seconds)
Replies: 5
Views: 45759

Re: Painfully long time when launching program (~80 seconds)

Some general advice: Upgrade to the latest version if you have not already. If you are convinced that it is a software issue, save your backup config file and uninstall/re-install backup 4 all. If none of this helps then it is either an issue with your install of Windows, or a hardware limitation. I...
by mattj7
Mon Jun 26, 2017 6:55 pm
Forum: Support & Troubleshooting
Topic: Some sub-folders empty on Restore
Replies: 2
Views: 12801

Some sub-folders empty on Restore

When performing a restore with Backup 4 all 5.5 (build 850), some of the sub-folders of the folder selected are empty. When browsing to Restore > Choose/filter files and restore any version > Browse, I can see those sub folders and their contents, so clearly there was a backup at some point. My best...

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