Search found 1416 matches

by Support
Mon Oct 22, 2018 10:35 am
Forum: Support & Troubleshooting
Topic: Issue with program Rev. 7.4 bld 475 update
Replies: 3
Views: 35

Re: Issue with program Rev. 7.4 bld 475 update

Hi,

Is the Backup4all.exe process running in Task Manager?
If yes, please kill the process and try again to open Backup4all.
Also please make sure the antivirus/firewall does not block the execution of Backup4all. Put it in the exceptions list.
by Support
Wed Oct 10, 2018 11:09 am
Forum: Feedback & Wishlist
Topic: Poor workflow with "continue/ignore/abort" dialog for Multi-disc backup
Replies: 3
Views: 442

Re: Poor workflow with "continue/ignore/abort" dialog for Multi-disc backup

Hi,

Can you please send us the last backup log to see exactly what are you asked for?
Normally, Backup4all cannot continue the backup until the new disk is entered and the backup is told to continue.
by Support
Wed Oct 10, 2018 10:33 am
Forum: Support & Troubleshooting
Topic: OneDrive link broken?
Replies: 4
Views: 3323

Re: OneDrive link broken?

Hi,

Can you please send us the last backup log for Google Drive backup? send it to support[at]backup4all[dot]com
by Support
Wed Oct 10, 2018 10:06 am
Forum: Support & Troubleshooting
Topic: Delete Files from Backup
Replies: 3
Views: 4509

Re: Delete Files from Backup

Hi,

You can try to limit the number of file versions in Backup Properties->Type->Storage page.
This way, the old file versions will be deleted from the zip files containing them.
by Support
Wed Oct 10, 2018 9:17 am
Forum: Support & Troubleshooting
Topic: Google Drive - MAx Path Length etc ?
Replies: 2
Views: 410

Re: Google Drive - MAx Path Length etc ?

Hi,

What is the error message received?
Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 2:33 pm
Forum: Support & Troubleshooting
Topic: OneDrive Error 401
Replies: 3
Views: 34850

Re: OneDrive Error 401

Hi,

Please open Backup Properties->Compression.
Set the split size at 1 GB and also select the "Create independent splits" option.
Press Save and run again the backup.
Do you still have the problem?
by Support
Tue Oct 02, 2018 2:31 pm
Forum: Support & Troubleshooting
Topic: Could not start Backup for job "Full- Copy"
Replies: 2
Views: 4481

Re: Could not start Backup for job "Full- Copy"

Hi,

Please make sure the antivirus does not block Backup4all application.
Try to uninstall and reinstall Backup4all.
by Support
Tue Oct 02, 2018 2:26 pm
Forum: Support & Troubleshooting
Topic: execution number and job number
Replies: 1
Views: 4416

Re: execution number and job number

Hi,

Please send us a screenshot with the page you are looking at, to make sure we are talking about the same page.
Send the email to support[at]backup4all[dot]com

Go to advanced search