Search found 1372 matches

by Support
Tue Jun 19, 2018 8:34 am
Forum: Support & Troubleshooting
Topic: Restore Is Not Working
Replies: 1
Views: 25

Re: Restore Is Not Working

Hi, The problem in that case is that the zip file is corrupt or the RAM memory is faulty. Try to repair the zip file using WinZip. As per the large files, splitting them before zipping, could result in a waste of discs, as some files can be compressed for example to 10% or more. Splitting a file of ...
by Support
Wed Jun 13, 2018 11:33 am
Forum: Support & Troubleshooting
Topic: Can we do this?
Replies: 1
Views: 338

Re: Can we do this?

Hi, 1. In Backup4all you can set a single destination for one backup job. 2. In this case you need two backup jobs. 3. You can limit the number of stored backup versions at 7. In order to avoid compressing the same files twice, you can use 3 backup jobs: - the first one will create a local increment...
by Support
Wed May 30, 2018 8:38 am
Forum: Support & Troubleshooting
Topic: Release 373 installs on my desktop
Replies: 1
Views: 478

Re: Release 373 installs on my desktop

Hi,

Please uninstall Backup4all and reinstall it. When starting the installer, the first screen allows you to select the location where to install it.
by Support
Wed May 30, 2018 8:35 am
Forum: Support & Troubleshooting
Topic: v7.2 runs differential jobs as incremental
Replies: 1
Views: 421

Re: v7.2 runs differential jobs as incremental

Hi,

Please press Test button, does the backups executed are listed as incremental?
What about if you open Backup Properties->Type page? What is the backup type selected?
by Support
Wed May 30, 2018 8:32 am
Forum: Support & Troubleshooting
Topic: Microsoft Outlook not showing up in Plugin list.
Replies: 5
Views: 579

Re: Microsoft Outlook not showing up in Plugin list.

Hi, The MicrosoftOutlookSources.dll file you found under Plugins subfolder is the file you need. Please open Backup4all, go to File->Tools->Plugins Then press "Load plugins" button and select the MicrosoftOutlookSources.dll file. The plugin will be loaded in Backup4all so you can use it.
by Support
Wed May 23, 2018 7:41 am
Forum: Support & Troubleshooting
Topic: Microsoft Outlook not showing up in Plugin list.
Replies: 5
Views: 579

Re: Microsoft Outlook not showing up in Plugin list.

Hi,

Please see if you have the plugin in the Backup4all installation folder, under Plugins subfolder.
by Support
Tue May 22, 2018 11:40 am
Forum: Support & Troubleshooting
Topic: Unable to restore
Replies: 1
Views: 584

Re: Unable to restore

Hi,

Please make sure you select the "Restore excluded and deleted files" option from the Restore Wizard.
by Support
Thu May 10, 2018 12:37 pm
Forum: Support & Troubleshooting
Topic: Failed to authorize Backup4all 6 (Onedrive Business)
Replies: 2
Views: 772

Re: Failed to authorize Backup4all 6 (Onedrive Business)

Hi,

Microsoft made some changes regarding OneDrive Business.
At this moment the problem is fixed in version 7 of Backup4all.
We hope to also have a fix will for version 6.
by Support
Mon May 07, 2018 12:57 pm
Forum: Support & Troubleshooting
Topic: Backup Aborted
Replies: 3
Views: 870

Re: Backup Aborted

Hi,

Please send us the log for version 7 to support[at]backup4all[dot]com
by Support
Wed May 02, 2018 12:29 pm
Forum: Support & Troubleshooting
Topic: Backup Aborted
Replies: 3
Views: 870

Re: Backup Aborted

Hi,

Versions 1.x, 2.x, 3.x and 4.x of Backup4all are no longer supported. To benefit from support and the added functionality we highly recommend upgrading to the latest version.

Please visit our upgrade page: https://secure.backup4all.com/shop/upgrade/step1.html

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