Search found 1422 matches

by Support
Tue Nov 20, 2018 2:00 pm
Forum: Support & Troubleshooting
Topic: Cannot activate Backup4all 7 Lite
Replies: 1
Views: 5

Re: Cannot activate Backup4all 7 Lite

Hi,

Please make sure the firewall is not blocking Backup4all to connect to internet.
Try to restart the computer and see if you still have the problem.
by Support
Tue Nov 20, 2018 7:11 am
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 4
Views: 59

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

Is L: drive the correct one?
Can you give me access to your computer using TeamViewer?
Please send us an email to support[at]backup4all[dot]com
by Support
Mon Nov 19, 2018 10:06 am
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 4
Views: 59

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

Do you run the backup manually or scheduled?
Do you have the same problem if you run Backup4all as administrator?
by Support
Tue Nov 06, 2018 9:23 am
Forum: Support & Troubleshooting
Topic: Scheduler Not Working
Replies: 1
Views: 174

Re: Scheduler Not Working

Hi,

Please go to Control Panel->Administrative Tools->Task Scheduler.
Go to "Softland->Backup4all 7" folder and try to create a scheduled task there. Can you do that?
If not, please delete these folders and try again from Backup4all to create a new scheduled task.
by Support
Wed Oct 31, 2018 12:42 pm
Forum: Feedback & Wishlist
Topic: backblaze b2 cloud backup support *wishlist*
Replies: 1
Views: 276

Re: backblaze b2 cloud backup support *wishlist*

Hi,

We added your request to our Wishlist.
by Support
Fri Oct 26, 2018 9:06 am
Forum: Support & Troubleshooting
Topic: It does not copy all subdirectories
Replies: 1
Views: 382

Re: It does not copy all subdirectories

Hi,

Please send us the last backup log and the .bkc catalog file for that job, from the backup destination, to support[at]backup4all[dot]com.
by Support
Mon Oct 22, 2018 10:35 am
Forum: Support & Troubleshooting
Topic: Issue with program Rev. 7.4 bld 475 update
Replies: 4
Views: 491

Re: Issue with program Rev. 7.4 bld 475 update

Hi,

Is the Backup4all.exe process running in Task Manager?
If yes, please kill the process and try again to open Backup4all.
Also please make sure the antivirus/firewall does not block the execution of Backup4all. Put it in the exceptions list.
by Support
Wed Oct 10, 2018 11:09 am
Forum: Feedback & Wishlist
Topic: Poor workflow with "continue/ignore/abort" dialog for Multi-disc backup
Replies: 3
Views: 884

Re: Poor workflow with "continue/ignore/abort" dialog for Multi-disc backup

Hi,

Can you please send us the last backup log to see exactly what are you asked for?
Normally, Backup4all cannot continue the backup until the new disk is entered and the backup is told to continue.

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