Search found 1375 matches

by Support
Fri Jun 22, 2018 9:21 am
Forum: Support & Troubleshooting
Topic: Restore Is Not Working
Replies: 3
Views: 93

Re: Restore Is Not Working

Hi,

In order to see exactly what happened, please send us to support[at]backup4all[dot]com the following files:
1. The last backup log for the backup no. 1.
2. Run a test for that backup (no. 1) from Backup4all and send us the last test log.
by Support
Thu Jun 21, 2018 1:32 pm
Forum: Support & Troubleshooting
Topic: Google Drive Authorisation Failing on Win Server 2008
Replies: 2
Views: 48

Re: Google Drive Authorisation Failing on Win Server 2008

Hi,

Please send us an email to support[at]backup4all[dot]com to try debugging the problem.
by Support
Thu Jun 21, 2018 12:22 pm
Forum: Support & Troubleshooting
Topic: Failed to authorize Backup4all 6 (Onedrive Business)
Replies: 3
Views: 856

Re: Failed to authorize Backup4all 6 (Onedrive Business)

Hi,

We are working to prepare a new release (with this fix) for version 6. I cannot tell you exactly when it will be ready.
by Support
Tue Jun 19, 2018 8:34 am
Forum: Support & Troubleshooting
Topic: Restore Is Not Working
Replies: 3
Views: 93

Re: Restore Is Not Working

Hi, The problem in that case is that the zip file is corrupt or the RAM memory is faulty. Try to repair the zip file using WinZip. As per the large files, splitting them before zipping, could result in a waste of discs, as some files can be compressed for example to 10% or more. Splitting a file of ...
by Support
Wed Jun 13, 2018 11:33 am
Forum: Support & Troubleshooting
Topic: Can we do this?
Replies: 1
Views: 413

Re: Can we do this?

Hi, 1. In Backup4all you can set a single destination for one backup job. 2. In this case you need two backup jobs. 3. You can limit the number of stored backup versions at 7. In order to avoid compressing the same files twice, you can use 3 backup jobs: - the first one will create a local increment...
by Support
Wed May 30, 2018 8:38 am
Forum: Support & Troubleshooting
Topic: Release 373 installs on my desktop
Replies: 1
Views: 551

Re: Release 373 installs on my desktop

Hi,

Please uninstall Backup4all and reinstall it. When starting the installer, the first screen allows you to select the location where to install it.
by Support
Wed May 30, 2018 8:35 am
Forum: Support & Troubleshooting
Topic: v7.2 runs differential jobs as incremental
Replies: 1
Views: 491

Re: v7.2 runs differential jobs as incremental

Hi,

Please press Test button, does the backups executed are listed as incremental?
What about if you open Backup Properties->Type page? What is the backup type selected?
by Support
Wed May 30, 2018 8:32 am
Forum: Support & Troubleshooting
Topic: Microsoft Outlook not showing up in Plugin list.
Replies: 5
Views: 646

Re: Microsoft Outlook not showing up in Plugin list.

Hi, The MicrosoftOutlookSources.dll file you found under Plugins subfolder is the file you need. Please open Backup4all, go to File->Tools->Plugins Then press "Load plugins" button and select the MicrosoftOutlookSources.dll file. The plugin will be loaded in Backup4all so you can use it.
by Support
Wed May 23, 2018 7:41 am
Forum: Support & Troubleshooting
Topic: Microsoft Outlook not showing up in Plugin list.
Replies: 5
Views: 646

Re: Microsoft Outlook not showing up in Plugin list.

Hi,

Please see if you have the plugin in the Backup4all installation folder, under Plugins subfolder.
by Support
Tue May 22, 2018 11:40 am
Forum: Support & Troubleshooting
Topic: Unable to restore
Replies: 1
Views: 652

Re: Unable to restore

Hi,

Please make sure you select the "Restore excluded and deleted files" option from the Restore Wizard.

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