Search found 1434 matches

by Support
Tue Dec 11, 2018 2:09 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 250

Re: Error code problem

The email address is: support[at]backup4all[dot]com
Please replace [at] with "@" and [dot] with "."
by Support
Tue Dec 11, 2018 12:33 pm
Forum: Support & Troubleshooting
Topic: 50 GB/hour - configuration details
Replies: 1
Views: 35

Re: 50 GB/hour - configuration details

Hi,

We made a new test today: a backup of 50 GB to a network location, using the Incremental backup type and zip with no compression, independent splits of 4 GB, finished in 29 minutes. The test after backup took another 11 minutes.
by Support
Mon Dec 10, 2018 12:04 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 250

Re: Error code problem

Hi,

Please send us the log file by email. It should accept any file extension.
If the file is too large, please put it into a zip archive.
by Support
Mon Dec 10, 2018 11:21 am
Forum: Support & Troubleshooting
Topic: CRC Test failed
Replies: 1
Views: 36

Re: CRC Test failed

Hi,

If the test after backup returns CRC warnings, please try to run a manual test for those files (without manually replacing them with the sources), by pressing the Test (F9) button.
Let us know the results.
by Support
Fri Dec 07, 2018 1:34 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 250

Re: Error code problem

Hi,

We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com
by Support
Wed Dec 05, 2018 1:18 pm
Forum: Support & Troubleshooting
Topic: Restore issue - Stuck at 'Prepare files list' stage
Replies: 1
Views: 277

Re: Restore issue - Stuck at 'Prepare files list' stage

Hi, Please right click the backup job and select Job Logs->Last restore log, does the log file exists? If yes, please send it to support[at]backup4all[dot]com. If the file does not exist, please make sure the bRestore.exe process is not blocked by the antivirus/firewall. Put it in the exceptions list.
by Support
Mon Dec 03, 2018 11:06 am
Forum: Support & Troubleshooting
Topic: combine/merge catalogs
Replies: 1
Views: 350

Re: combine/merge catalogs

Hi,

No, you cannot do that.
by Support
Thu Nov 29, 2018 12:49 pm
Forum: Support & Troubleshooting
Topic: Support for detection of moved source files
Replies: 3
Views: 1868

Re: Support for detection of moved source files

Hi,

We added your request to our Wishlist.
by Support
Thu Nov 29, 2018 12:48 pm
Forum: Support & Troubleshooting
Topic: BackBlaze B2
Replies: 4
Views: 69014

Re: BackBlaze B2

Hi,

I cannot give you an exact date when BackBlaze will be implemented in Backup4all. There are other priority tasks to work on, but we consider each user request for BackBlaze.
by Support
Wed Nov 28, 2018 12:23 pm
Forum: Support & Troubleshooting
Topic: Use of wildcard paths as Sources/in plugins?
Replies: 1
Views: 479

Re: Use of wildcard paths as Sources/in plugins?

Hi,

At this moment wildcards cannot be used in plugins, for folders.
I put your request on the Wishlist.

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