Search found 1301 matches

by Support
Fri Aug 11, 2017 7:37 am
Forum: Support & Troubleshooting
Topic: OneDrive Error 401
Replies: 1
Views: 85

Re: OneDrive Error 401

Hi,

Please create a new backup job with less files to be backed up (approx 1 GB) and run it.
Let us know the results.

You can send us the complete backup log to support[at]backup4all[dot]com
by Support
Wed Aug 09, 2017 9:59 am
Forum: Support & Troubleshooting
Topic: Backup multiple folders in a single .zip
Replies: 1
Views: 66

Re: Backup multiple folders in a single .zip

Hi, Backup4all creates a zip file for each source drive. If the network files are under the same shared folder, a single zip should be created. If they are added as separate shared folders, multiple zip files will be created. You can send us the last backup log to support[at]backup4all[dot]com, to s...
by Support
Wed Aug 09, 2017 9:55 am
Forum: Support & Troubleshooting
Topic: Program launch recreates desktop icon
Replies: 1
Views: 63

Re: Program launch recreates desktop icon

Hi,

You cannot avoid the desktop icon recreation.
by Support
Mon Jul 24, 2017 10:39 am
Forum: Support & Troubleshooting
Topic: Backup will not start.
Replies: 1
Views: 136

Re: Backup will not start.

Hi,

Please close Backup4all, then rename this folder "C:\Users\Administrator\AppData\Roaming\Softland\Backup4all 6"
Then open again Backup4all. It will start with no jobs. Try to recreate the backup job and run it.
Do you still have the problem?
by Support
Mon Jul 24, 2017 10:35 am
Forum: Support & Troubleshooting
Topic: Some v4 features apparently missing in v5
Replies: 3
Views: 739

Re: Some v4 features apparently missing in v5

Hi,

As we replied you to the email you already sent us, we created a ticket for Backup4all 6 to display the complete job description.
by Support
Fri Jul 14, 2017 12:50 pm
Forum: Support & Troubleshooting
Topic: can not backup from NAS to local disk
Replies: 1
Views: 267

Re: can not backup from NAS to local disk

Hi,

1. Please download the latest version of Backup4all 6.5.373
2. Run Backup4all as administrator with right click on Backup4all.exe and select "Run as administrator" option.
by Support
Thu Jul 06, 2017 1:56 pm
Forum: Support & Troubleshooting
Topic: incremental job does not backup changed file
Replies: 4
Views: 362

Re: incremental job does not backup changed file

Hi,

If you just want to restore a file, please open Backup4all, go to Explore View, select that file and at the bottom you will see its file versions.
Right click the version you want to restore and select restore to.
Let us know if you still have the problem.
by Support
Thu Jul 06, 2017 1:52 pm
Forum: Support & Troubleshooting
Topic: add file extension filter to existing job
Replies: 4
Views: 358

Re: add file extension filter to existing job

Hi, The "Add" button is grayed out on the "Customize" page of the Filters. That is because the Customize page is to refine the filters. With other words, the filters must be configured on Backup Properties->Filters page, but if you have let's say an exception, you MUST select the...
by Support
Wed Jul 05, 2017 1:02 pm
Forum: Support & Troubleshooting
Topic: incremental job does not backup changed file
Replies: 4
Views: 362

Re: incremental job does not backup changed file

Hi,

Please send us the last backup log and the .bkc catalog file from the backup destination, to support[at]backup4all[dot]com
by Support
Wed Jul 05, 2017 12:59 pm
Forum: Support & Troubleshooting
Topic: add file extension filter to existing job
Replies: 4
Views: 358

Re: add file extension filter to existing job

Hi, Please set the filters from Backup Properties->Filters page. Press Add (include or exclude) button. Under "File name" section, select "Enable", then press Add. Type the file extensions (example: *.doc) and press OK. If you want to add multiple extensions, you need to add them...

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