Search found 1414 matches

by Support
Wed Oct 10, 2018 11:09 am
Forum: Feedback & Wishlist
Topic: Poor workflow with "continue/ignore/abort" dialog for Multi-disc backup
Replies: 2
Views: 415

Re: Poor workflow with "continue/ignore/abort" dialog for Multi-disc backup

Hi,

Can you please send us the last backup log to see exactly what are you asked for?
Normally, Backup4all cannot continue the backup until the new disk is entered and the backup is told to continue.
by Support
Wed Oct 10, 2018 10:33 am
Forum: Support & Troubleshooting
Topic: OneDrive link broken?
Replies: 4
Views: 3294

Re: OneDrive link broken?

Hi,

Can you please send us the last backup log for Google Drive backup? send it to support[at]backup4all[dot]com
by Support
Wed Oct 10, 2018 10:06 am
Forum: Support & Troubleshooting
Topic: Delete Files from Backup
Replies: 3
Views: 4484

Re: Delete Files from Backup

Hi,

You can try to limit the number of file versions in Backup Properties->Type->Storage page.
This way, the old file versions will be deleted from the zip files containing them.
by Support
Wed Oct 10, 2018 9:17 am
Forum: Support & Troubleshooting
Topic: Google Drive - MAx Path Length etc ?
Replies: 2
Views: 386

Re: Google Drive - MAx Path Length etc ?

Hi,

What is the error message received?
Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 2:33 pm
Forum: Support & Troubleshooting
Topic: OneDrive Error 401
Replies: 3
Views: 34778

Re: OneDrive Error 401

Hi,

Please open Backup Properties->Compression.
Set the split size at 1 GB and also select the "Create independent splits" option.
Press Save and run again the backup.
Do you still have the problem?
by Support
Tue Oct 02, 2018 2:31 pm
Forum: Support & Troubleshooting
Topic: Could not start Backup for job "Full- Copy"
Replies: 2
Views: 4457

Re: Could not start Backup for job "Full- Copy"

Hi,

Please make sure the antivirus does not block Backup4all application.
Try to uninstall and reinstall Backup4all.
by Support
Tue Oct 02, 2018 2:26 pm
Forum: Support & Troubleshooting
Topic: execution number and job number
Replies: 1
Views: 4393

Re: execution number and job number

Hi,

Please send us a screenshot with the page you are looking at, to make sure we are talking about the same page.
Send the email to support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 2:24 pm
Forum: Support & Troubleshooting
Topic: Delete Files from Backup
Replies: 3
Views: 4484

Re: Delete Files from Backup

Hi, You cannot delete the files from zip archives. In this case, you should use the cleanup option to delete the backup versions you want to remove, or you can set a limit for the number of backup versions to keep in destination, with the "merge backups" option selected (in Backup Properti...
by Support
Tue Oct 02, 2018 2:05 pm
Forum: Feedback & Wishlist
Topic: How to post questions
Replies: 1
Views: 4392

Re: How to post questions

Hi,

Yes, you can ask the questions here or if you want to send us an email: support[at]backup4all[dot]com

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