Search found 1390 matches

by Support
Wed Aug 15, 2018 10:37 am
Forum: Support & Troubleshooting
Topic: Backup Outlook 2016
Replies: 4
Views: 132

Re: Backup Outlook 2016

Hi,

You can use any version of Backup4all. The backup and restore procedure does not depend on the Backup4all version. Only the other conditions must be accomplished.
by Support
Fri Aug 10, 2018 8:31 am
Forum: Support & Troubleshooting
Topic: Backup Microsoft edge in Windows 10
Replies: 2
Views: 179

Re: Backup Microsoft edge in Windows 10

Hi, In order to backup and restore Microsoft Edge favorites, please follow these steps: 1. Create a new backup job 2. Add the source folder: %LocalAppData%\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default 3. Set the backup type and destination. 4. Open Backup Properties->...
by Support
Thu Aug 09, 2018 9:39 am
Forum: Support & Troubleshooting
Topic: Backup Outlook 2016
Replies: 4
Views: 132

Re: Backup Outlook 2016

Hi,

Backup4all works with Outlook 2016.
The backup and restore for Outlook works only if you have:
- the same version of Windows
- the same version of Outlook on both the backup and restore computers
- the same user name
by Support
Thu Aug 09, 2018 8:45 am
Forum: Support & Troubleshooting
Topic: Date Sort Order
Replies: 2
Views: 118

Re: Date Sort Order

Hi,

We reproduced the problem here and we will fix it.
by Support
Mon Aug 06, 2018 1:24 pm
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 287

Re: Restore OneDrive Backup Job

Hi,

Please send us the last backup log and the .bkc catalog file for that job (from the backup destination), to support[at]backup4all[dot]com.
by Support
Wed Aug 01, 2018 7:59 am
Forum: Support & Troubleshooting
Topic: database disk image is malformed
Replies: 3
Views: 316

Re: database disk image is malformed

Hi, The catalog from C drive is used first. You said that errors were found on the C: drive and they appear again. The hard disk could be problematic. You can change the location of the Backup4all settings folder. Go to File->Options->Application folders. Override the settings folder. Set it to anot...
by Support
Mon Jul 30, 2018 11:51 am
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 287

Re: Restore OneDrive Backup Job

Hi,

Please open Backup4all, go to File->Open From->OneDrive
Configure Onedrive, press Show and the .bkc catalog files will be listed. Select the catalogs you want to open.
The backup jobs will be recreated in Backup4all.
by Support
Fri Jul 27, 2018 12:55 pm
Forum: Support & Troubleshooting
Topic: database disk image is malformed
Replies: 3
Views: 316

Re: database disk image is malformed

Hi,

If the catalog is written in a faulty area of the hard disk, the file could be damaged. Please create a new backup job after you fixed the hard disk errors. Do you still have the problem?
by Support
Tue Jul 24, 2018 9:53 am
Forum: Support & Troubleshooting
Topic: OneDrive - Backup4all 7.3
Replies: 1
Views: 424

Re: OneDrive - Backup4all 7.3

Hi,

Do you use OneDrive Personal or Business?
We do not have such problems here.
Please send us the last backup log to support[at]backup4all[dot]com
by Support
Tue Jul 24, 2018 9:20 am
Forum: Support & Troubleshooting
Topic: Cancelling testing phase after backup
Replies: 1
Views: 427

Re: Cancelling testing phase after backup

Hi,

No, it does not affect the backup if you cancel the test. But without test, you will not be sure the backup is fine.

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