Search found 1367 matches

by Support
Wed May 23, 2018 7:41 am
Forum: Support & Troubleshooting
Topic: Microsoft Outlook not showing up in Plugin list.
Replies: 3
Views: 53

Re: Microsoft Outlook not showing up in Plugin list.

Hi,

Please see if you have the plugin in the Backup4all installation folder, under Plugins subfolder.
by Support
Tue May 22, 2018 11:40 am
Forum: Support & Troubleshooting
Topic: Unable to restore
Replies: 1
Views: 95

Re: Unable to restore

Hi,

Please make sure you select the "Restore excluded and deleted files" option from the Restore Wizard.
by Support
Thu May 10, 2018 12:37 pm
Forum: Support & Troubleshooting
Topic: Failed to authorize Backup4all 6 (Onedrive Business)
Replies: 1
Views: 278

Re: Failed to authorize Backup4all 6 (Onedrive Business)

Hi,

Microsoft made some changes regarding OneDrive Business.
At this moment the problem is fixed in version 7 of Backup4all.
We hope to also have a fix will for version 6.
by Support
Mon May 07, 2018 12:57 pm
Forum: Support & Troubleshooting
Topic: Backup Aborted
Replies: 3
Views: 362

Re: Backup Aborted

Hi,

Please send us the log for version 7 to support[at]backup4all[dot]com
by Support
Wed May 02, 2018 12:29 pm
Forum: Support & Troubleshooting
Topic: Backup Aborted
Replies: 3
Views: 362

Re: Backup Aborted

Hi,

Versions 1.x, 2.x, 3.x and 4.x of Backup4all are no longer supported. To benefit from support and the added functionality we highly recommend upgrading to the latest version.

Please visit our upgrade page: https://secure.backup4all.com/shop/upgrade/step1.html
by Support
Fri Apr 27, 2018 2:32 pm
Forum: Support & Troubleshooting
Topic: Delete source after backup?
Replies: 2
Views: 404

Re: Delete source after backup?

Hi,

Yes, there is an option in Backup Properties->Advanced, called "Delete sources after successful backup".
Select it if you want to delete the sources after backup.
by Support
Fri Apr 27, 2018 2:27 pm
Forum: Support & Troubleshooting
Topic: Backup FROM OneDrive
Replies: 7
Views: 1188

Re: Backup FROM OneDrive

Hi,

You should find that option in the OneDrive application.
by Support
Thu Apr 19, 2018 12:41 pm
Forum: Support & Troubleshooting
Topic: Auto-eject an external drive after backup?
Replies: 1
Views: 505

Re: Auto-eject an external drive after backup?

Hi,

You can try to run a batch file after the backup, to disconnect the USB drive.
The file path can be inserted in Backup Properties->Advanced page, under "Run action after backup" section.
by Support
Thu Apr 19, 2018 12:25 pm
Forum: Support & Troubleshooting
Topic: 'C:' is not a valid integer value
Replies: 5
Views: 706

Re: 'C:' is not a valid integer value

Hi,

We fixed the problem, please download the latest version of Backup4all 7.2.349 from:
http://download.backup4all.com/download ... p-full.exe
by Support
Wed Apr 18, 2018 10:24 am
Forum: Support & Troubleshooting
Topic: sftp Connection timed out (10060)
Replies: 1
Views: 885

Re: sftp Connection timed out (10060)

Hi,

What version of Backup4all do you use?
If you don't have the latest version 7.2.346, please download and install it.
If you already have the latest version, please send us the complete backup log to support[at]backup4all[dot]com

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