Error code problem

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john9210
Posts: 2
Joined: Wed Dec 05, 2018 1:40 pm

Error code problem

Postby john9210 » Wed Dec 05, 2018 3:13 pm

Where can I get info on what the error codes mean? Is there some document on how to read the logs?

A recent mirror backup of mine resulted in the following error codes and I can't figure out what the problem is:
[12/3/2018 3:30:19 PM] Preparing shadow copy
[12/3/2018 3:30:39 PM] Shadow copy created for drives C:
[12/3/2018 4:03:36 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-24.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup.
[12/3/2018 4:06:13 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-26.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup.
[12/3/2018 4:08:48 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-29.QDF-backup
Destination error (code 23). Data error (cyclic redundancy check). (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup.

What does it mean "Device not ready"? And why are the warnings for the Destination? Why is the destination file path repeated twice with each warning?

Support
Posts: 1430
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Error code problem

Postby Support » Fri Dec 07, 2018 1:34 pm

Hi,

We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com

john9210
Posts: 2
Joined: Wed Dec 05, 2018 1:40 pm

Re: Error code problem

Postby john9210 » Fri Dec 07, 2018 2:49 pm

I can't attach the log file. I get the error "invalid file extension". the extension is .log.


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