Backup stuck

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wla2000
Posts: 1
Joined: Fri Jan 13, 2017 11:43 pm

Backup stuck

Postby wla2000 » Sun Sep 16, 2018 3:06 pm

My daily incremental backup has been failing for a couple months, because I changed my box.com password and didn't update the password in my Backup4All backup configuration. So I started the backup manually yesterday evening, and it took about 1.5 hours to backup almost 2 GB of data. I have confirmed that a backup zip file was uploaded to box, and that it contains reasonable data.

After the file was uploaded the job the job status screen shows that the job is 100% done, but it is stuck downloading 141_E.zip from the cloud:

[attachment=0]Capture.JPG[/attachment]

I have manually downloaded the 141_E.zip file. It is under 1.2 MB in size and bears a date of Jan 19, 2018. It's contents appear to be reasonable and sane.

I aborted the backup. Backup4All appears still to be stuck - it says the job is being cancelled.

Then I restarted my computer and restarted the backup. The backup took a minute or two to verify and backup two new files, then attempted once again to download 141_E.zip, and is stuck on that task.

How do I get the backup job to complete?

I have Backup4All version 6.4 Build 320 and Windows 8.1 Pro (Version 6.3 Build 9600)

Edit: Here is an excerpt from the log:

[9/16/2018 10:40:39 AM] Deleting file versions from backup number 130
[9/16/2018 10:40:39 AM] Deleting file versions from backup number 133
[9/16/2018 10:40:39 AM] Deleting file versions from backup number 141
[9/16/2018 11:40:39 AM] [0] GET https://api.box.com/2.0/folders/[210069436694]/items?limit=200&offset=0&fields=name,created_at,modified_at,parent,shared_link,sha1,size,description
- Error : 502
<HTML>
<HEAD>
<TITLE>Server Connection Closed</TITLE>
</HEAD>

<BODY BGCOLOR="white" FGCOLOR="black">
<H1>Server Connection Closed</H1>
<HR>

<FONT FACE="Helvetica,Arial"><B>
Description: The server requested closed the connection before
the transaction was completed.
</B></FONT>
<HR>
</BODY>

HTTP/1.1 502 Server Hangup
[9/16/2018 11:40:39 AM] [0] GET https://api.box.com/2.0/folders/[210069436694]/items?limit=200&offset=0&fields=name,created_at,modified_at,parent,shared_link,sha1,size,description
returned 502. Will retry after sleeping 2055
Attachments
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Support
Posts: 1414
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup stuck

Postby Support » Wed Sep 19, 2018 3:21 pm

Hi,

1. Please download the latest version of Backup4all 6.6.404 from: http://download.backup4all.com/download ... full-6.exe
2. Try to re-authenticate on Box.
3. Run again the backup

If you still have the problem, please send us the last backup log to support[at]backup4all[dot]com.


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