Properly Upgrade

Tell us what you think about Backup4all and what would make it even better.
Pelican
Posts: 1
Joined: Tue Jun 14, 2016 7:43 am

Properly Upgrade

Postby Pelican » Tue Jun 14, 2016 7:48 am

In the next version please can we have a proper upgrade rather than an untested new application. (v5 to v6).
The import from v5 function is broken, fails to import settings from v5 to v6.
Settings files files are now corrupt so I now have 6 months of backups I cannot restore from using your software.

Support
Posts: 1321
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Properly Upgrade

Postby Support » Thu Jun 16, 2016 11:37 am

Hi,

The upgrade from version 5 to version 6 works fine, also the import can be made successfully. We have many users importing the jobs and settings with no problems.

In order to analyze your case, please send us the entire application folder from appdata.

You can also open in Backup4all 6 the .bkc catalog files from the backup destination. The backup jobs will be recreated in Backup4all 6 so you can run the restore and continue the backups.

steven127
Posts: 1
Joined: Wed Jul 13, 2016 3:36 pm

Re: Properly Upgrade

Postby steven127 » Wed Jul 13, 2016 3:51 pm

Nope, can't agree that there's nothing wrong with the upgrade.
I had problems too. I had a number of backup jobs that I have to recreate in v6.
And I just deleted the schedules from my Windows task scheduler to start from scratch rather than trying to pull pieces together - easy enough for just a few jobs, but when you have more than that, it's not that simple.
Very unhappy with how un-smooth the upgrade went.

Support
Posts: 1321
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Properly Upgrade

Postby Support » Fri Jul 15, 2016 10:06 am

@steven127:
I'm sorry to hear about your experience during the upgrade.
Can you tell us the error message you received during the upgrade?


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